2. Cancelling a cake order

Tell us on Messenger or call 0956 597 6185 as soon as you know. What you get back depends on when you cancel:

The 24 hours count back from the pickup or delivery time we agreed on.

3. Moving your date

• You can move a cake order to a new date if you tell us at least 4 days before your event.
• The new date depends on our availability. If your new date is full, we’ll tell you right away.
• Changing the design, size or flavor along with the date may change the price.
• Less than 4 days before your event, we can’t move the order. The cancellation rules in section 2 apply instead.

4. Dessert buffet bookings

Dessert buffets are booked at least a week ahead and take more preparation, so the rules are stricter:

5. If something’s wrong with your order

• Delivered by our team and arrived damaged: you get a full refund.
• Picking up at our shop: please check your order before you leave. If anything is wrong, tell us there and we’ll fix it on the spot. Once a cake leaves our shop with you, damage during transport isn’t covered.
• Our mistake (wrong flavor, size, name or design from what we confirmed in Messenger): tell us right away and we’ll remake it or refund you, whichever you prefer.

What isn’t covered

• Small differences in color, shade or detail from your reference photo. Every cake is handmade (see our Terms & Conditions).
• Damage after handover from transport, heat, sunlight or storage.
• Details made exactly as you sent them, such as a name spelled the way it was in your message.
• Personal taste preferences.

6. Returning baking supplies

You can return baking supplies (cake boxes, boards, whipping cream, coloring and other supplies) on the same day you bought them:

• Bring them back to our shop before closing time (11:00 PM) on the day of purchase.
• Items should be unopened, unused and in their original packaging. No receipt needed, as long as you bought them from us that day.
• Chilled items such as whipping cream can’t be returned once they’ve left the shop, since we can’t be sure they were kept cold.

7. How refunds are paid

• Refunds are sent by bank transfer within 24 hours after we approve them.
• We’ll ask for the account name and account number to send it to. We use these only to send your refund. See our Privacy Policy.
• We’ll message you once the transfer is sent. Depending on your bank, it may take another day or two to show in your account.

8. Changes to this policy

We may update this policy when our services or prices change. The version on this page when you confirm your order is the one that applies to it. The “Last updated” date at the top shows when it last changed.