2. Placing an order

• How to order: message us on our Facebook Page, call 0956 597 6185, or visit our shop. Our website shows designs and prices, but orders aren’t placed on the site itself.
• What to send: your event date and time, a photo of the design or your theme and colors, the size or package, any name or message for the cake, and whether you’ll pick up or want delivery.
• Lead time: order customized cakes at least 2–3 days before your event, and book dessert buffets at least 1 week before. Rush orders are accepted only when our schedule allows.
• Confirmation: your order is confirmed once we’ve agreed in Messenger (or in writing) on the design, size, flavor, price, date and pickup or delivery details. Please check this summary carefully. It’s what we’ll make.
• Order details are your responsibility: names, dates, spelling and ages on the cake are made exactly as you send them.
• Busy dates: we take a limited number of orders per day. If your date is full, we’ll tell you before confirming.

3. Prices and quotes

• Prices on our website and price graphics are starting prices and may change without prior notice. Your exact price is the quote we give you in Messenger.
• A quote is based on the design, size, finish, toppers and delivery location you send us. If you change any of these, the price may change too.
• Toppers, sugar flowers, fondant figures and other add-ons are priced on top of the base cake unless we say they’re included. Printed photo toppers are included in the cake price.
• All prices are in Philippine pesos (₱).

4. Payment

• No deposit is needed to book.
• Cakes: pay in full 1 day before delivery through GCash or online bank transfer, or pay cash when you pick up at our shop.
• Dessert buffets: pay in full 2–3 days before your event through GCash or online bank transfer.
• We accept cash, GCash, Maya and bank transfer (BPI and other banks). Send us a screenshot or reference number after paying so we can confirm it.
• If payment isn’t received by the due date, we may release your slot to another customer after letting you know.

5. Pickup and delivery

• Pickup: collect your order at our shop at the time we agreed. Please bring a flat, stable surface in your vehicle for the cake, and keep it level.
• Delivery area: Maasin City and neighboring municipalities in Southern Leyte.
• Cake delivery fee: ₱120 from Pasay to Combado in Maasin City, from ₱200 farther out. Your exact fee is in your quote.
• Dessert buffets: delivery and setup are free from Pasay to Combado. A transportation fee applies for venues farther out, depending on the distance.
• Be there to receive it: please make sure someone is at the address or venue at the agreed time. If no one is there, we’ll try to contact you. If we can’t deliver, a redelivery fee may apply.
• Delays: we’ll do our best to arrive on time. Delays caused by weather, road conditions or other events outside our control aren’t our fault, but we’ll keep you updated.
• Venue access: if the venue needs a gate pass, a specific entrance or has stairs, tell us when you order.

6. Designs, colors and toppers

• Every cake is handmade. We follow your reference photo closely, but our cakes are inspired by it, not exact copies. Small differences in color, shade, piping and placement are normal and aren’t defects.
• Colors: food coloring can look different from colors on a phone screen, and some shades (deep black, red and navy) are hard to achieve in soft icing.
• Weather: soft icing and fondant can soften in heat and humidity. Keep your cake in a cool place, away from direct sun.
• Design changes: you can change the design until 2 days before your event for simple designs, and until 5 days before for complicated designs (such as all-fondant, tiered, sculpted or hand-painted cakes). After that, we may not be able to make changes because preparation has started. Changes may affect the price.
• Non-edible parts: some cakes use parts that aren’t meant to be eaten, such as toppers, printed photo toppers on card, picks, wires, dowels, ribbons, candles and decorations. Please remove them before serving, and keep them away from young children.
• Characters and logos: cartoon characters, brand logos and other designs owned by someone else are made as one-time decorations for your personal celebration only. We don’t sell or reproduce them commercially.

7. Dessert buffets

• Our team delivers and sets up your dessert table at the agreed time. Please give us access to the venue and a table or space 4–5 hours before your event starts.
• Stands, trays, signage and décor we bring remain ours. We’ll pick them up after your event at a time we agree on. Lost or damaged items will be charged at replacement cost.
• The desserts are yours to serve. We aren’t responsible for food left out for long periods after setup, especially in warm venues.
• Package inclusions are listed on our Dessert Buffet page. If an item is unavailable, we’ll substitute one of equal value.
• Cancelling or moving a dessert buffet follows stricter rules than cakes. See our Refund & Returns Policy.

8. After you receive your order

• Once a cake is picked up or delivered and accepted, how it’s carried, stored and displayed is your responsibility. We aren’t responsible for damage caused by transport, heat, sunlight, mishandling or storage after handover.
• Storage: keep soft icing cakes refrigerated and take them out about 30 minutes before serving. Keep fondant cakes in a cool, air-conditioned room, not the refrigerator, to avoid sweating. Best eaten within 2–3 days.

9. Allergies and ingredients

Our cakes and desserts are made in a kitchen that handles eggs, milk and nuts, and most of our products contain wheat flour (gluten). We can’t guarantee any product is free from allergens, even when an ingredient isn’t in the recipe. If you or your guests have food allergies, tell us before ordering so we can tell you what’s in your order. We’re not responsible for allergic reactions when allergies weren’t disclosed to us.

10. Changes, cancellations and refunds

Need to move your date, cancel, or report a problem with your order? Message us as early as possible. Our full rules for rescheduling, cancellations, damaged or incorrect orders and how refunds are paid are in our Refund & Returns Policy.

Because every cake is made to order and food can’t be resold, returns of food aren’t possible once it’s been received.

11. Photos of our cakes

We may photograph and share the cakes and dessert setups we make on our website and social media. We photograph the cakes and setups only, not you or your guests. If you’d rather your cake not be posted, or want a name blurred, just tell us. Details are in our Privacy Policy.

12. Using our website

• The content on sestraskitchen.com (our photos, text, logo and designs) belongs to Sestra’s. You may share links to our pages, but please don’t copy or reuse our photos or text for commercial purposes without our permission.
• Cake photos are examples of our past work. Prices, packages and designs shown may change without prior notice.
• Don’t misuse the site, for example by trying to hack it, overload it or post spam in comments.
• Our site links to other websites (Facebook, Google Maps and others). We’re not responsible for their content or practices.

13. Our responsibility

We take great care with every order. If something goes wrong on our side, we’ll make it right as described in our Refund & Returns Policy. As far as the law allows, our responsibility for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under Philippine consumer protection law, including the Consumer Act of the Philippines (Republic Act No. 7394).

14. Governing law

These terms are governed by the laws of the Republic of the Philippines. If a dispute comes up, we’d like to settle it by talking first. If we can’t, it will be handled by the proper courts of Maasin City, Southern Leyte.

15. Changes to these terms

We may update these terms when our services, prices or policies change. The version on this page when you confirm your order is the one that applies to that order. The “Last updated” date at the top shows when it last changed.